Care
Something arrived wrong.
If a piece reached you damaged, faulty, or simply isn't what you ordered, tell us here and we will put it right. It takes a minute.
Received
We have it, and we'll write back.
Reference
A person reads every claim. You'll hear from us within two working days with a replacement or a refund — whichever suits the piece.
Claims are made within 7 days of delivery. Matcha is perishable, so we can't take it back once opened — but if a tin arrived damaged, tell us anyway.