Refund policy

We carefully prepare every order to ensure it arrives safely and in excellent condition. If you have any questions regarding your order, our team is always happy to help.

Shipping

Orders are typically processed within 1–3 business days after purchase. During periods of high demand, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email containing your tracking information.

Delivery times may vary depending on your location and the shipping carrier.

Returns & Refunds

Ceramics

Unused ceramics in their original packaging may be returned within 14 days of delivery. To start a return, contact us with your order number and we will send return instructions.

Return shipping is the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we cover it.

Refunds are issued once the piece reaches us in its original, unused condition. Pieces returned used, or without their original packaging, may not be eligible.

Matcha

Due to the perishable nature of matcha, we are unable to accept returns on opened matcha products.

Unopened tins with their seal intact may be returned within the same 14-day window.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A photo of the item and packaging

Once we review the issue, we will work quickly to provide a replacement or appropriate resolution. You do not need to return a damaged piece before we resolve it.

Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. Once an order has shipped, it can no longer be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.