Questions

Orders are prepared within 1–2 business days. Domestic delivery typically takes 3–6 business days; international 7–14, depending on the destination and customs.

International orders may incur import duties or taxes set by your country. These are not included in our prices and are the responsibility of the recipient.

Yes. You'll receive a confirmation email when you order and a tracking link as soon as your parcel ships.

Hazuki is a ceremonial-grade, first-harvest (ichibancha) matcha from family-run farms in Uji, Kyoto — the youngest, sweetest leaves of the year, shade-grown and stone-milled.

Keep the tin sealed, cool, and away from light and air. Matcha is delicate; for the brightest colour and flavour, enjoy within a few weeks of opening.

A 30g tin makes roughly 15–20 bowls of usucha, depending on how generously you scoop.

Yes — but paired with the amino acid L-theanine, which gives matcha its calm, sustained focus rather than the sharp lift of coffee.

The crystalline and flow glazes are formed by fire, not paint. Crystals bloom and colours drift during the firing, so the size, shape, and placement are unique to every piece. No two are ever alike.

Yes. Each piece is high-fired to full vitrification and finished with a clear, food-safe dinnerware glaze.

Hand wash with warm water and a soft cloth. Avoid abrasive sponges, harsh detergents, and the dishwasher, which dull the surface over time. Warm the bowl with a little hot water before whisking.

No — small differences in size, weight, and colour are the signatures of a piece made by hand and finished by fire, not flaws.

Unopened, unused items in their original packaging may be returned within 14 days of delivery. For full details, see our Returns page.

For food-safety reasons, opened matcha cannot be returned. If a tin arrives damaged or sealed incorrectly, contact us and we'll make it right.

We're sorry. Email us within 7 days of delivery with a photo and your order number, and we'll arrange a replacement or refund.