Care · Contact
Get in touch.
If you have any questions about your order, our matcha, or our products, we are here to help.
Customer support
Email us at support@soqi.co
For all inquiries, please contact us by email. We typically respond to all inquiries within 1–2 business days.
Order inquiries
Include your order number.
If you are contacting us regarding an order, please include your order number in your message so we can assist you as quickly as possible.
Returns & refunds
Review our returns policy.
For information about returns, damaged orders, and refunds, visit our returns page.