Care
Shipping.
Every order is carefully packed to ensure it arrives safely and in excellent condition.
Shipping rates
Free shipping on all domestic orders.
Every domestic order ships free, with no minimum spend. 2-Day Express is available for $25 if you need it sooner. International rates are calculated at checkout based on your destination and the carrier.
Order processing
Orders ship within 1–3 business days.
Orders are typically processed within 1–3 business days after purchase. During periods of high demand, processing times may be slightly extended.
Shipping methods
Shipped via USPS and UPS.
Orders are shipped using trusted carriers including USPS, UPS, and other reliable shipping partners.
Delivery times
Most domestic orders arrive in 3–7 business days.
Delivery times may vary depending on your location and the shipping carrier. Once your order ships, you will receive a confirmation email with tracking information.
Shipping issues
Contact us within 7 days of delivery.
If your order appears lost, delayed, or arrives damaged during transit, please contact us within 7 days of delivery. We will work quickly to resolve the issue. Reach us at support@soqi.co.