Shipping.
Every order is carefully packed to ensure it arrives safely and in excellent condition.
Order processing
Orders ship within 1–3 business days.
Orders are typically processed within 1–3 business days after purchase. During periods of high demand, processing times may be slightly extended.
Shipping methods
Shipped via USPS and UPS.
Orders are shipped using trusted carriers including USPS, UPS, and other reliable shipping partners.
Delivery times
Most domestic orders arrive in 3–7 business days.
Delivery times may vary depending on your location and the shipping carrier. Once your order ships, you will receive a confirmation email with tracking information.
Shipping issues
Contact us within 7 days of delivery.
If your order appears lost, delayed, or arrives damaged during transit, please contact us within 7 days of delivery. We will work quickly to resolve the issue. Reach us at support@soqi.co.
soqi
A small house of ceremonial matcha, grown by a single family in Uji and shipped from Kyoto. Stone-milled to order.
© soqi 2026 · All rights reserved
Brooklyn · Kyoto